Last updated: [Insert Date]

Welcome to Garden Pleasure UK (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website gardenpleasureuk.com and all purchases made through our online store. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18 years or older who wish to purchase premium garden furnishings and decor. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on our website, including text, images, logos, and product designs, is the property of Garden Pleasure UK or our suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our garden furniture, decor, and outdoor living products. However, slight variations in color, texture, or size may occur due to monitor settings or natural materials. Product dimensions are approximate.

2.2 Product Availability

All items are subject to availability. While we strive to maintain stock of our popular Bistro Sets, Garden Sculptures, and other products, we cannot guarantee immediate availability for all items.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Hot Tubs (due to water contact requirements)
  • Mains Operated Lights (electrical safety regulations)
  • Outdoor Candles (fire safety considerations)
  • Any made-to-order or custom garden sculptures

Please inspect these items carefully upon delivery.

3. Ordering and Payment

3.1 Order Process

When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order and forms a binding contract between us.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or currency fluctuations, though we will honor the price at the time of your order.

4. Shipping and Delivery

4.1 Shipping Areas

We deliver worldwide, excluding some Asian and remote regions. If you are unsure whether we deliver to your location, please contact us before ordering.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available for orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

4.3 Delivery Times

All orders are processed within 1-2 business days (excluding weekends and holidays). Delivery times are estimates and may vary depending on:

  • Destination country customs processing
  • Availability of large items (e.g., garden furniture sets or hot tubs)
  • Unforeseen circumstances beyond our control

5. Returns and Refunds

5.1 Returns Policy

We accept returns of most items within 15 days of delivery, provided:

  • The item is in its original condition – unused, undamaged, and in original packaging
  • The item includes all tags, accessories, and documentation
  • Proof of purchase is provided

5.2 Returns Process

To initiate a return:

  1. Contact our customer service at [email protected] within 15 days to obtain a Return Merchandise Authorization (RMA) number
  2. Securely repackage the item in its original packaging with all included materials
  3. Clearly mark the RMA number on the package and ship to: Garden Equipment Store Returns, 22 Killylea Rd, Armagh, GB CH1Y 8EJ

Return shipping is the customer’s responsibility unless the return is due to our error.

5.3 Refund Process

Once your return is received and inspected (typically within 3-5 business days), we will notify you of the approval status. Approved refunds:

  • Will be processed to your original payment method within 10 business days
  • Exclude original shipping costs (unless the return is due to our error)

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate, current, and complete information when placing orders and to promptly update account information as needed.

6.2 Product Use

You are responsible for:

  • Proper assembly and installation of garden furniture and equipment
  • Safe use of electrical items (e.g., Mains Operated Lights) according to manufacturer instructions
  • Appropriate placement and maintenance of outdoor decor items

6.3 Compliance with Laws

You agree to comply with all local laws regarding the use of purchased items, including any safety regulations for outdoor furniture, lighting, or water features.

7. Limitation of Liability

Garden Pleasure UK shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use
  • Damage caused by improper assembly, installation, or maintenance
  • Delays in delivery due to circumstances beyond our reasonable control (e.g., natural disasters, customs delays)

Our total liability for any claim related to your purchase shall not exceed the purchase price of the relevant product.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site constitutes acceptance of the modified terms.

10. Contact Us

For questions about these Terms and Conditions or any other inquiries, please contact us at:

Garden Equipment Store
22 Killylea Rd
Armagh, GB CH1Y 8EJ
Email: [email protected]