At Garden Pleasure UK, we take pride in offering premium garden furnishings and decor to create your perfect outdoor sanctuary. While we strive for your complete satisfaction with every purchase, we understand that sometimes items may need to be returned or exchanged.

Our Returns Policy

We happily accept returns of most items within 15 days of delivery. To be eligible for a return:

  • Item must be in its original condition – unused, undamaged, and in original packaging
  • Item must include all tags, accessories, and documentation
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Hot Tubs (due to water contact requirements)
  • Mains Operated Lights (electrical safety regulations)
  • Outdoor Candles (fire safety considerations)
  • Any made-to-order or custom garden sculptures

Please inspect these items carefully upon delivery.

Returns Process

Step 1: Request Authorization

Before returning any item, please contact our customer service team at [email protected] within 15 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.

Step 2: Prepare Your Return

Once approved:

  1. Securely repackage the item in its original packaging
  2. Include a copy of your order confirmation or receipt
  3. Clearly mark the RMA number on the outside of the package

Step 3: Ship Your Return

Return shipping is the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping service.

Send your return to:

Garden Equipment Store Returns
22 Killylea Rd
Armagh, GB CH1Y 8EJ

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we will notify you of the approval or rejection of your refund.

  • Approved refunds: Will be processed to your original payment method within 10 business days
  • Credit card/PayPal: Refunds typically appear in 3-5 business days after processing
  • Original shipping costs: Non-refundable unless the return is due to our error

Exchanges

To exchange an item for a different size or color:

  1. Follow the standard return process above
  2. In your return request email, specify the replacement item you desire
  3. Once we receive your return, we will ship the replacement item
  4. Any price differences will be charged/refunded accordingly

For fastest service, we recommend placing a new order for the desired item while processing your return.

Damaged or Incorrect Items

If your garden furniture or decor arrives damaged or incorrect:

  1. Contact us immediately at [email protected]
  2. Include photos of the damaged item and packaging
  3. We will arrange for a replacement or refund at no additional cost to you

Return Request Template

Use this template when requesting a return authorization:

Subject: Return Request for Order #[Your Order Number] Dear Garden Pleasure UK Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: – Item Name: [Product Name] – Item SKU: [If available] – Quantity: [Number] – Reason for Return: [Please specify: Wrong Size, Changed Mind, Damaged, etc.] [If exchanging, please specify desired replacement item] I understand I will be responsible for return shipping costs unless the return is due to an error on your part. Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information] [Order Date]

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges for your garden furnishings. Contact us at [email protected].

We appreciate your trust in Garden Pleasure UK for creating your outdoor sanctuary and strive to make every transaction as pleasant as your garden will be.