Welcome to Garden Pleasure UK’s FAQ section. We’ve compiled answers to the most common questions about our products, delivery, payments and more to help you create your perfect outdoor sanctuary.
Product Questions
What types of garden products do you offer?
We specialise in premium garden furnishings and decor to transform your outdoor space. Our collection includes:
- Bistro sets & Tête-à-têtes for intimate outdoor dining
- Garden furniture and patio sets
- Decorative items like sculptures, statues and ornaments
- Functional lighting (solar and mains-operated)
- Gazebos, parasols and shade solutions
- Charming garden animals and gnomes
- Practical planters and decorative fencing
Are your products suitable for all weather conditions?
Our products are designed for outdoor use with weather-resistant materials, but we recommend proper care and seasonal storage for longevity. Specific care instructions are provided with each product.
Do you offer child-friendly garden furniture?
Yes! Our Kids Furniture range includes durable, scaled-down versions of our garden furniture designed with safety and fun in mind.
Ordering & Delivery
How long does delivery take?
We process orders within 1-2 working days (excluding weekends/bank holidays). Delivery times then depend on your chosen option:
- Standard Shipping (£12.95): 10-15 working days via DHL/FedEx
- Free Shipping (orders £50+): 15-25 working days via EMS
Do you ship internationally?
We proudly ship worldwide, except to some remote areas and parts of Asia. Whether you’re in London or New Zealand, we’ll deliver your garden treasures with care.
Can I track my order?
Absolutely! Once dispatched, you’ll receive a confirmation email with tracking information so you can follow your garden joy every step of its journey.
What if I need my order urgently?
Please contact our customer care team at [email protected] before placing your order. We’ll do our best to accommodate special delivery requests.
Payments & Pricing
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Why is shipping free only on orders over £50?
We believe beautiful gardens should be accessible to all. The £50 threshold allows us to offer free shipping while maintaining our high quality standards across our global deliveries.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your garden transformation. You may return items within 15 days of receipt, provided they’re in original condition with all packaging. Please contact our customer care team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
How long do refunds take?
Once we receive your return, please allow 5-7 working days for processing. Refunds will be issued to your original payment method.
Account & Technical
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.
I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll email you instructions to reset it.
Still Have Questions?
Our friendly customer care team is always happy to help you create your perfect outdoor space.
Email us at: [email protected]
Garden Pleasure UK
22 Killylea Rd, Armagh, GB CH1Y 8EJ